1. GENERAL INFORMATION

The ownership of this website http://www.menage-confort.com/, (hereinafter Website) is held by: Menaje y Confort, S.A., with CIF: A50164169 and whose registered office is located at: Calle Sauce, 82, 50171, La Puebla de Alfinden, Zaragoza.

This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website (http://menage-confort.com/) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity carried out by Menage Confort through the Website comprises the manufacture, marketing and distribution of home furnishing solutions.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy and Menage Confort’s privacy and data protection policy. By using this Website or by making and/or requesting the purchase of a product and/or service through this Website, the User agrees to be bound by these Terms and Conditions and by all of the above, and if the User does not agree to all of the above, the User should not use this Website.

We also inform you that these Conditions may be modified. The User is responsible for consulting them each time he/she accesses, browses and/or uses the Website, as those in force at the time the purchase of products and/or services is requested will be applicable.For any questions that the User may have in relation to the Conditions, he/she can contact the owner using the contact form.

2. THE USER

Access, browsing and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment browsing the Website begins, all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations that must be complied with as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility extends to:

• To make use of this Website only to make enquiries and legally valid purchases or acquisitions.
• Not to make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.
• Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other details (see Legal Notice and General Conditions of Use).

The User declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this Website.

The User may, at his/her choice, conclude a sales contract with Menage Confort for the products and/or services desired in any of the languages in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users may purchase on the Website by the means and in the manner established. They must follow the online purchase and/or acquisition procedure of http://www.menage-confort.com/, during which various products and/or services can be selected and added to the shopping cart, basket or final purchase space and, finally, click on: “Place order”.

Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, the purchase data can be modified.

The User will then receive an e-mail confirming that Menage Confort has received their order or request to purchase and/or provide the service, i.e. confirmation of the order. If applicable, you will also be informed by e-mail when your order is being dispatched. Where appropriate, this information may also be made available to the User via his or her personal connection space on the Website.

Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice which will be sent to the User by e-mail and, where appropriate, via his or her personal space connected to the Website.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale concerning the product and/or service in question and which are shown together with the presentation or, where appropriate, image of the product and/or service on its page on the Website, indicating, by way of example, but not exhaustively, and on a case-by-case basis: name, price, components, weight, quantity, colour, details of the products, or characteristics, the way in which they will be carried out and/or the cost of the services; and acknowledges that the placing of the purchase order or acquisition materialises the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments involved in transactions carried out on the Website may be archived and kept in Menage Confort’s computerised records in order to constitute a means of proof of the transactions, in any case in compliance with reasonable security conditions and with the applicable laws and regulations in force in this regard, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, and with the rights of Users in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by Menage Confort via the Website are subject to the availability of the products and/or to no circumstances or force majeure (clause nine of these Conditions) affecting the supply of the products and/or the provision of the services. In the event of difficulties in the supply of products or if there are no products in stock, Menage Confort undertakes to contact the User and reimburse any amount that may have been paid by way of payment. This shall also apply in cases where the provision of a service is not possible.

5. PRICES AND PAYMENT

The prices displayed on the Website are the final ones, in Euros (€) and do not include taxes, unless due to legal requirements, especially with regard to VAT, a different issue is indicated and applied.

Shipping costs are not included in the final prices of the products as shown on the Website. The personal conditions of each client will apply.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

6. DELIVERY

In cases where it is necessary to physically deliver the contracted good, deliveries will be made within the following territory: Spain (Peninsula, Balearic Islands and Canary Islands)

If for any reason attributable to it, Menage Confort cannot meet the delivery date, it will contact the User to inform them of this circumstance.

For the purposes of these Conditions, it will be understood that delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Menage Confort receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place in a moment after complete receipt of the amount to be paid by Menage Confort.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that if they detect that an error has occurred when entering data necessary to process their purchase request on the Website, they may modify them by contacting Menage Confort through the contact spaces. enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact information provided in the first clause (General information). Likewise, this information could also be corrected by the User through their personal space connecting to the Website.

In any case, the User, before clicking on “Place the order”, has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.

Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679. of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.

8. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User accepts that most of the communications with Menage Confort are electronic (email or notices published on the Website).

For contractual purposes, the User consents to using this electronic means of communication and recognizes that all contracts, notifications, information and other communications that Menage Confort sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with Menage Confort through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, Menage Confort may contact and/or notify the User at their email address or at the postal address provided.

9. WAIVER

No waiver by Menage Confort of a specific legal right or action or the lack of requirement by Menage Confort of strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from compliance with its obligations.

No waiver by Menage Confort of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.

10. NULLITY

If any of these Conditions are declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

11. COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between the User and Menage Confort in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing by the same parts.

The User and Menage Confort acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.

12. DATA PROTECTION

The information or personal data that the User provides to Menage Confort in the course of a transaction on the Website will be treated in accordance with the provisions of the Privacy or Data Protection Policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.

13. APPLICABLE LEGISLATION AND JURISDICTION

Access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Menage Confort and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

14. COMPLAINTS AND CLAIMS

The User can send Menage Confort their complaints, claims or any other comments that they wish to make through the contact information provided at the beginning of these Conditions (General Information).

In addition, Menage Confort has official complaint forms available to consumers and users, which they can request from Menage Confort at any time, using the contact information provided at the beginning of these Conditions (General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between Menage Confort and the User, the User as a consumer may request an extrajudicial dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council. , of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.